Matthias Oberhofer

South Tyrol, Italy · Open to relocating within the EU and APAC

Matthias Oberhofer

SAP S/4HANA SD/CS Business Analyst / Functional Consultant

For the last five years I've been a key user at Durst Group, a manufacturer of industrial printing systems. I was part of the move from R/3 to S/4HANA and led the local go-live in seven European countries. Sales & Distribution and Customer Service are my home ground. I know MM well, and FI/CO to some extent, mainly where billing hands over to finance.

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Where I work · Order-to-Cash

  1. InquiryQuotation
  2. Sales orderPricing
  3. DeliverySpare parts
  4. BillingIntercompany
  5. FinanceFI/CO handover
  6. ServiceCS orders
5+years hands-on in SAP SD/CS
7countries in the S/4HANA go-live
20+key users trained in SD, CS and MM
C1English, Duolingo 140/160
4languages: DE, EN, IT, FR

01 / Experience

What I've been doing

Customer Service Specialist · SAP S/4HANA SD/CS Key User & Local Go-Live Lead

Durst Group AG · industrial digital printing and production technology, subsidiaries worldwide

Mar 2021 – today

  1. R/3 to S/4HANA migration

    Key user for SD and CS. I owned the end-to-end functional testing for both modules and helped with test coverage in MM.

  2. Go-live in seven subsidiaries

    Led local go-live readiness in the Netherlands, Belgium, the UK, Spain, Italy, France and Sweden. First point of contact for cutover and for fixing issues on site. Delivered on schedule.

  3. Training key users

    Built and ran SD, CS and MM training for more than 20 key users. After go-live, the support tickets dropped noticeably.

  4. Faster spare-parts Order-to-Cash

    Turned what the service team needed day to day into SAP SD requirements and drove the implementation with IT.

  5. Revenue leakage dashboard

    Built with SAP data, Excel and Power Query. Finance and service now see their margins in real time, and the dashboard has already brought billing gaps to light.

  6. Between business and IT

    When cross-border service cases escalate, I look for the cause in master data and configuration and fix it there, so the same problem doesn't come back next month.

BSc Business & Management

University of London, academic direction by the London School of Economics (LSE). Studying alongside my job.

2025 – 2028 (expected)

02 / Rollouts

One rollout, seven countries

Each subsidiary had its own customers and its own way of working. My job was to get every one of them ready for the same S/4HANA processes and to be there when it went live.

NLNetherlands
BEBelgium
UKUnited Kingdom
ESSpain
ITItaly
FRFrance
SESweden

Requirements

Find out what each country really needs, not just what it did before.

Testing

UAT and functional tests for SD and CS, with MM where processes meet.

Cutover & go-live

On site, first contact, and quick decisions when something breaks.

Hypercare

Stabilise, find root causes, and get users to the point where they can help themselves.

03 / SAP

Modules, honestly rated

SD

Order-to-Cash, pricing, intercompany billing, master data. My daily work.

Core · daily
CS

Service orders, spare parts and customer escalations. My daily work.

Core · daily
MM

Tested it in the migration and trained key users in it. I know where SD and MM meet and what goes wrong there.

Good working knowledge
FI/CO

Where SD billing hands over to FI. I know these integration points to some extent, but I'm not a finance or controlling specialist.

Integration level

AlsoPower BI · Excel with Power Query and dashboards · data analytics · requirements analysis · root-cause analysis · stakeholder management

04 / How I work

After the go-live

When things go wrong after a go-live, it's rarely the system itself. It's a pricing condition nobody checked, a customer master with the wrong partner function, or a habit carried over from R/3.

So I look for the cause, fix it together with IT, and then show the people involved how to handle it themselves next time. That's what makes a new system calm down.

05 / Languages

Four languages

German

Native

Mother tongue.

English

C1

Duolingo English Test 140/160, June 2025.

Italian

C1

Fluent, spoken and written.

French

B2

Upper intermediate.

06 / Documents

Certificates and CV

Let's talk

Looking for someone who knows SD/CS from the user side and has been through a real rollout? Write or call me.